Privacy & Returns Policy

Privacy Policy

1
Introduction

At GetFastAutoSpares, respects your privacy. This policy describes how we collect, use, and protect your personal information when you interact with our website or services.

By using our site, you agree to this policy.

2
Information We Collect

We may collect your Name, Phone number, Email Address, and Shipping details when you:
- Place an order
- Contact us via phone, SMS, or website
- Request support

A. Website Collection

• Name
• Email address
• Phone number

B. Payment Processing

Credit/debit card details are not collected on our website.

Payments processed securely over phone.

C. Automated Data

• IP address
• Browser type
• Cookies (analytics)

3
SMS Messaging and Consent

Customers provide verbal consent during direct phone calls before receiving SMS or MMS messages from us. We send images of parts for confirmation, order authorization forms, and secure payment links via SMS/MMS only to customers who have given verbal permission.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We Never:

Do Unwanted Calls or Abusive calls

4
Use of Collected Information

We use your information to:

✓ Process and confirm orders also provide customer support
✓ Communicate with you via SMS, Email, or Phone
✓ Send order-related updates and delivery information

We Never:

Sell or share your data with third parties for marketing

5
Data Security

We use encryption and access controls to protect your personal data. Your information is never sold or traded.

6
Payment Security

PCI-DSS Compliant

Phone Payments Only

No Card Storage

Return & Replacement Policy

A
Eligibility

✓ Returnable Items:

• Unused items in original packaging
• Returned within 30 days
• Proof of purchase required

✗ Non-Returnable Items:

• Custom/special-order parts
• Opened electrical/mechanical components
• Used or damaged items

B
Returns & Refunds

We operate on a direct-ship model from our suppliers.
To initiate a return, please contact us at support@getfastautospares.com within 7 days of delivery.

We will provide the return shipping address and instructions once your return is approved.

*
Return Conditions:

Items must be unused and in original condition
Return shipping is the responsibility of the customer, unless the item was incorrect or defective.
Refunds will be processed upon receipt and inspection of returned items.

We will provide the return shipping address and instructions once your return is approved.

C
Return Process

Contact Us

Call or email for Return Authorization (RMA)

Ship Item

Send to our return address (customer covers shipping)

Return Address:

5900 Balcones Drive,
STE 6303, Austin,
TX 78731

D
Refunds & Replacements

Refunds

Processed within 7 days via original payment method

Replacements

Shipped once returned item is received and inspected

Damaged/Defective Parts

• Provide photos/video proof if requested
• Free return shipping for our errors

7 Days

To report damage

Privacy Policy

1 Introduction

2 Information We Collect

A. Website Collection

B. Payment Processing

C. Automated Data

3 SMS Messaging and Consent

We Never:

4 Use of Collected Information

We use your information to:

We Never:

5 Data Security

6 Payment Security

Return & Replacement Policy

A Eligibility

✓ Returnable Items:

✗ Non-Returnable Items:

B Returns & Refunds

* Return Conditions:

C Return Process

Contact Us

Ship Item

Return Address:

D Refunds & Replacements

Refunds

Replacements

Damaged/Defective Parts

Contact Us

Email

Phone

Address

1
Introduction

2
Information We Collect

3
SMS Messaging and Consent

4
Use of Collected Information

5
Data Security

6
Payment Security

A
Eligibility

B
Returns & Refunds

*
Return Conditions:

C
Return Process

D
Refunds & Replacements